Shipping Policy

Shipping Policy

Overview

At Veo Metal Decor, we are committed to delivering your orders safely, securely, and on time. This Shipping Policy explains our shipping process, delivery timelines, shipping charges, and important information regarding your order delivery.

By placing an order through our website, you agree to the terms outlined in this policy.

Order Processing Time

Once your order is confirmed, our team begins preparing your product for shipment.

  • Orders are typically processed within 1–3 business days.
  • Customized or made-to-order metal décor products may require additional processing time.
  • You will receive an order confirmation after successful purchase.
  • A shipping confirmation with tracking details will be provided once your order has been dispatched.

Please note that processing times may vary during holidays, promotional periods, or high-demand seasons.

Delivery Time frames

Delivery times depend on your location and shipping method selected at checkout.

Estimated delivery times:

  • Local deliveries: 3–7 business days
  • Domestic deliveries: 5–10 business days
  • International deliveries: Delivery times may vary depending on destination, customs procedures, and courier services.

These timeframes are estimates and may change due to circumstances beyond our control.

Shipping Charges

Shipping charges are calculated based on:

  • Delivery location
  • Product size and weight
  • Shipping method selected

The applicable shipping cost will be displayed during checkout before completing your purchase.

From time to time, Veo Metal Decor may offer free shipping promotions. Terms and conditions of such offers will be clearly mentioned.

Tracking Your Order

Once your order has been shipped, you will receive tracking information through your registered email address or phone number.

You can use the tracking details provided to monitor your shipment status.

If you do not receive tracking information within the expected timeframe, please contact our customer support team.

Delivery Address Information

Customers are responsible for providing accurate and complete delivery information.

Please ensure that your:

  • Name
  • Phone number
  • Shipping address
  • City and postal code

are correct before completing your order.

Veo Metal Decor is not responsible for delays, failed deliveries, or additional charges caused by incorrect address information provided by the customer.

Damaged or Missing Packages

We carefully package our metal décor products to reduce the risk of damage during transportation.

If your order arrives damaged, please:

  • Contact us within 48 hours of delivery.
  • Provide your order number.
  • Share clear photos or videos of the damaged packaging and product.

Our team will review the issue and provide an appropriate solution.

If your package appears lost or has not arrived within the expected delivery timeframe, please contact us for assistance.

International Shipping

For international orders:

  • Delivery times may vary due to customs clearance and local regulations.
  • Customers are responsible for any customs duties, taxes, or import charges required by their country.
  • Veo Metal Decor is not responsible for delays caused by customs authorities.

Order Changes and Cancellations

If you need to update your shipping address or cancel your order, please contact us as soon as possible.

Once an order has been processed or shipped, changes may not be possible.

Shipping Restrictions

Some products may have shipping limitations due to:

  • Size and weight restrictions
  • Destination regulations
  • Courier limitations

If we are unable to ship your order, we will notify you and provide available options.

Contact Us

If you have any questions about shipping, delivery, or your order status, please contact us:

Veo Metal Decor
Email: {email address}
Phone: {phone number}
Address: {business address}

Thank you for choosing Veo Metal Decor. We appreciate your trust and are committed to delivering quality décor products to your doorstep.