Refund and Returns Policy
Overview
At VEO Metal Decor, we want you to be completely satisfied with your purchase. If you are not fully happy with your order, we are here to help.
Our return policy allows you to request a return within 15 days of receiving your purchase. After 15 days, unfortunately, we cannot offer a refund or exchange.
To qualify for a return, your item must meet the following conditions:
- The item must be unused and in the same condition as received.
- The product must be in its original packaging.
- A valid receipt or proof of purchase must be provided.
Please do not return products directly to the manufacturer. All returns must be processed through Veo Metal Decor.
Non-Returnable Items
Certain products cannot be returned, including:
- Gift cards
- Downloadable digital products
- Customized or personalized items (unless received damaged or defective)
- Used or altered products
- Items that cannot be resold due to hygiene or safety reasons
Partial Refunds
In some situations, only a partial refund may be issued, including:
- Items returned with visible signs of use
- Products damaged after delivery due to customer handling
- Items missing parts, accessories, or original packaging
- Returns made after the 30-day return period
Refunds
Once we receive your returned item, our team will inspect it and notify you regarding the approval or rejection of your refund.
If your return is approved, your refund will be processed to your original payment method within the applicable processing time. The time required for the refund to appear may vary depending on your bank or payment provider.
Late or Missing Refunds
If you have not received your refund:
- Check your bank account or payment method again.
- Contact your bank or payment provider, as processing times may vary.
- If the refund is still missing, please contact us at Contact Us.
Sale Items
Only regular-priced items are eligible for refunds. Discounted or sale items are non-refundable unless they arrive damaged or defective.
Exchanges
We only replace items if they are defective, damaged, or incorrectly delivered.
If you need an exchange for the same product, please contact us at {email address} with your order details and return request.
Damaged or Defective Products
If your item arrives damaged or has a manufacturing defect, please contact us within 7 days of delivery with:
- Your order number
- Photos or videos showing the issue
- A description of the problem
Our team will review your request and provide the appropriate solution.
Gifts
If your purchase was marked as a gift and shipped directly to you, you may receive store credit for the returned item value once the return is approved.
If the item was not marked as a gift, the refund will be issued to the original purchaser.
Return Shipping
Customers are responsible for return shipping costs unless the product was received damaged, defective, or incorrect.
Original shipping charges are non-refundable. If a refund is approved, return shipping costs may be deducted from the refund amount.
For valuable items, we recommend using a tractable shipping service or purchasing shipping insurance. Veo Metal Decor is not responsible for items lost during return shipping.
Order Cancellation
If you need to cancel your order, please contact us as soon as possible. Orders that have already been processed, customized, or shipped may not be eligible for cancellation.
Need Help?
For any questions regarding refunds, returns, or exchanges, please contact us:
Email: {email address}
Phone: {+92 314 70 80 490}
Our team will be happy to assist you.